• A service agreement and $50 non-refundable deposit are required to secure your reservation.

• Reservations are confirmed only after the deposit has been received.

• The remaining balance is due prior to or on the day of your ride or event, as specified in your booking agreement.

• Dates and times are reserved exclusively for your group once your booking has been confirmed.

Because we reserve our horses, equipment, and time specifically for your ride or event, cancellations affect our ability to accept other bookings.

• Cancellations made 30 or more days before the scheduled date will receive a refund of payments made, less the non-refundable deposit.

• Cancellations made 7–29 days before the scheduled date may forfeit 50% of the total booking fee.

• Cancellations made within 7 days of the scheduled date are non-refundable.

• If you need to reschedule, we will make every reasonable effort to accommodate your request based on availability.

For everyone's safety:

• Follow all instructions provided by the driver and Triple T Farm staff.

• Remain seated while the wagon is moving unless instructed otherwise.

• Keep hands, feet, and personal belongings inside the wagon during the ride.

• Children must be supervised by a responsible adult at all times.

We reserve the right to refuse service or end a ride or event if a passenger's behavior creates an unsafe situation.

Safety is our highest priority.

• Illegal drug use is strictly prohibited.

• Guests who appear excessively intoxicated or impaired may be refused service without refund.

• Smoking or vaping is not permitted on or immediately around the wagon or inside rental units.

• Unsafe, disruptive, or inappropriate behavior may result in service being ended without refund.

The health and safety of our horses, guests, and staff always come first.

Rides and events may be delayed, modified, rescheduled, or canceled due to:

• Severe thunderstorms

• Lightning

• High winds

• Extreme heat or cold

• Heavy snow or ice

• Flooding or unsafe road conditions

• Unsafe ground conditions

• Any weather conditions deemed unsafe by Triple T Farm

If weather prevents safe operation, we will work with you to reschedule whenever possible. Safety decisions are made solely by Triple T Farm.

Our horses are highly trained and well cared for. Their safety and well-being is one of our priorities.

To protect our horses:

• Guests may not feed the horses without permission.

• Guests must not tease, chase, strike, or intentionally frighten the horses.

• Guests may not handle horses, harnesses, wagons, or equipment unless specifically authorized.

• We reserve the right to stop or modify activities if a horse's safety or welfare is compromised.

Guests are encouraged to take photographs and videos during rides and events.

By attending, you acknowledge that photographs or video taken by Triple T Farm may be used for promotional purposes unless otherwise specified.

The booking party accepts responsibility for damage to the wagon, equipment, or property resulting from intentional misuse, vandalism, or negligent behavior by members of their group.

We reserve the right to refuse or immediately terminate service if:

• Safety is compromised.

• Guests fail to follow instructions.

• Abusive, threatening, or dangerous behavior occurs.

• Site conditions become unsafe.

• Horse welfare is at risk.

No refunds will be issued when service is terminated due to violations of these policies.

Horse-drawn wagon rides and equine activities involve inherent risks, including risks related to the behavior, movement, and unpredictability of horses. Triple T Farm operates in accordance with the Michigan Equine Activity Liability Act, which recognizes that participants in equine activities assume certain inherent risks associated with horses.

Under Michigan law, equine activity sponsors and professionals are generally protected from liability for injuries resulting from inherent risks of equine activities, as outlined in the Michigan Equine Activity Liability Act.

For more information, please review the Michigan Equine Activity Liability Act here:
https://www.legislature.mi.gov/Laws/MCL?objectName=mcl-691-1661

By booking a ride or event with Triple T Farm, guests acknowledge the inherent risks associated with equine activities and agree to follow all safety instructions provided by Triple T Farm.

We understand that unexpected delays can happen; however, scheduled ride times are reserved specifically for your group and our horses, staff, and equipment are planned around each booking.

• Guests should arrive at least 10–15 minutes before their scheduled ride time to allow for check-in, loading, and preparation.

• If your group arrives late, your ride may need to be shortened to avoid impacting other scheduled rides or events.

• The full booking fee remains due even if the experience is shortened due to a late arrival.

Please contact Triple T Farm as soon as possible if you anticipate being late. We will make every reasonable effort to accommodate delays when our schedule and safety considerations allow.

For the safety and enjoyment of our horses and guests:

• Guests must follow all posted farm rules and instructions from Triple T Farm staff.

• Guests must remain in designated areas unless accompanied or directed by staff.

• Guests should arrive at their scheduled time to allow for check-in and preparation.

• We reserve the right to modify activities based on farm conditions, horse needs, or safety concerns.